Baby It’s Cold Outside!


….and it could be inside too if you don’t look after your central heating system!

A common issue with this sudden drop in temperature and icy conditions outside is a frozen condensate pipe, which stops your central heating boiler from working and makes inside feel just as cold as outside.

The best plan is to keep your heating on throughout the cold weather.  Even if it is at a lower temperature for the majority of the time, it will still keep the chill off the pipes and stop them from freezing.


What if they do freeze?.……. DO NOT pour boiling water from your kettle over the frozen pipe, or you might just end up with a burst pipe to add to your woes!  Instead take a warm towel or a hot water bottle placing it over the pipe gently defrosting the ice until the water runs freely again.


You will likely have to reset your boiler once the pipe has defrosted and always refer to the user manual to do this.  If you don’t have one to hand, turn to Google, your best friend in such emergencies, and simply type in the make and model of your boiler – usually visible on the front panel of your appliance.  From here you will be able to download a user manual, or even read someone else’s “how to” on resetting your boiler.


Still no heating?  Then arranging an engineer visit is going to be best – let the professionals take care of it for you.  Always instruct a Gas Safe registered engineer when attending to gas boilers.  Our clients can call up on us to arrange an engineer visit on their behalf and our tenants have access to our online reporting system to report all their maintenance concerns as well as a 24/7 emergency contact number to ensure their heating systems can be back up and running as quickly as possible.